Pori9 Privacy Policy — How We Keep Your Data Safe

Creating an account on pori9 means you're sharing certain information with us — your name, mobile number, and date of birth. We treat this information as a trust, and we take that responsibility very seriously.

This Privacy Policy clearly sets out what data we collect, why we collect it, how long we retain it, and whether it is ever shared with third parties under any circumstances. We want every pori9 user to be fully informed on all of this.

This policy applies to the pori9 website, Android APK, iOS app, and all associated services. By using pori9, you agree to this policy. If any part is unclear, feel free to reach out to support in Bengali.

Pori9 collects two types of data — what you provide directly, and what is collected automatically.

What you provide directly:

• At registration: mobile number, date of birth, and password.
• During KYC verification: a copy of your National ID or passport, and sometimes a selfie.
• At the time of payment: your bKash or Nagad number — however, the full number is not stored on pori9's servers.
• When you contact support: the content and history of your messages.

Automatically Collected Data:

• Device information: phone model, operating system version, screen resolution.
• Network data: IP address (for login security) and connection type.
• Usage data: which games were played and for how long, which sections were used most.
• Transaction logs: time, amount, and method for each deposit and withdrawal.
• Cookie & session data: used for session management in the browser or app.

Pori9 does not collect data without purpose. Every piece of information has a specific reason for being collected, and once that purpose is fulfilled, unnecessary data is deleted.

Pori9 analyzes usage data to understand which games or features are most popular and where users may be running into issues. This is not about tracking individuals — it's about improving the platform as a whole.

All data at pori9 is stored on encrypted servers. Server access is restricted to authorized team members only, and every access event is logged.

Technologies pori9 uses to protect your data:

• TLS/SSL Encryption: All communication between the website, app, and our servers is encrypted — impossible to intercept from the outside.
• Data Encryption: Passwords are stored in hashed format — even our own staff cannot see your actual password.
• Firewall & IDS: Continuous monitoring to detect unauthorized access and attacks.
• Regular Security Audits: An independent team of third-party experts regularly audits pori9's security.
• Restricted Access: Each staff member can only access the data relevant to their specific role — not everything across the board.

How long we keep your data: data for active accounts is retained for the duration of the service. Once an account is closed, financial transaction records may be kept for up to 5 years as required by law, after which they are permanently deleted.

Pori9 does not sell your data. We do not share it with advertising companies either. However, in limited circumstances, certain information may be shared with specific parties:

• Payment Providers: Only the minimum necessary information is exchanged to complete a transaction with bKash or Nagad. This is an unavoidable part of the payment process.
• Game Providers: Providers like Evolution Gaming and Pragmatic Play receive only the data necessary to manage game sessions — they do not have access to your personal identity.
• Legal Authorities: Only when required by a valid court order or legal investigation — and only in that case.
• Anti-Fraud Organization: We are legally required to report suspected money laundering or major financial fraud to the relevant regulatory authorities.

Your data is never shared outside of the circumstances listed above. Any third parties we do work with are contractually bound to comply with pori9's privacy policy.

Pori9 never uses your data to build profiles for marketing companies or supply information for targeted advertising.

The pori9 website and app use cookies. Cookies are small text files stored in your browser or on your device. They are not harmful — they simply help keep your experience running smoothly.

Pori9 uses three types of cookies:

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may prevent login and certain features from working properly.

Pori9 believes you should have full control over your own data. That's why you have the rights listed below — and we are committed to respecting every one of them.

Pori9 is an 18+ platform. We do not knowingly collect data from anyone under the age of 18, and doing so would be a direct violation of our policy. A two-step process — age verification at registration and re-verification during KYC — works to prevent minors from creating accounts.

If a minor is suspected of having created an account, pori9 will immediately suspend that account and delete any collected data. If a parent or guardian discovers their child is using pori9, please contact support@pori9.best right away — we will act promptly.

Pori9 may update this Privacy Policy when necessary. Any changes will be published on this page with a revised date, and registered users will be notified via in-app notification. For significant changes, at least 7 days' advance notice will be given.

If you have any questions or concerns about our Privacy Policy, please contact support: